About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

153 ratings and 132 comments received in the last 90 days.

29 October 2026

Lovely service, kept upto date, and good service all around, in a great showroom.

29 October 2026

Vines Mini always provide a first class experience when buying or maintaining a Mini.

27 October 2026

Very efficient & friendly

27 October 2026

We visited to purchase a used Mini and ended up buying a new one. There was no pressure selling and Harvey was a pleasure to deal with. All the staff we encountered were welcoming and helpful.

23 October 2026

I've used Vines for 20 years and they have always provided me with excellent service

18 October 2026

Michael Morris was excellent.

17 October 2026

Ran smoothly

13 October 2026

Excellent service with a personal touch and great attention to detail. Special thanks to Joshua Watfa, the manager whom i worked with. He was always in touch and made the whole experience smooth and enjoyable.

07 October 2026

Very good service from Joshua Watfa

28 September 2026

Great customer service, well trained staff, willing to help.

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28 September 2026

Very easy experience

23 September 2026

From first visit to showroom, communication was poor, non-existent, but the reputation of Vines was saved, even enhanced by the actions taken by Michael Morris He picked me up on time and when a problem arose over Driveaway insurance, he solved it

22 September 2026

Michael went above and beyond to make the experience super exciting and special for me.

22 September 2026

Excellent knowledgeable service

22 September 2026

Harvey was brilliant from start to finish, super helpful, and genuinely cared, helped me with all the questions and controls of the car. His line manager (so sorry didn't catch the name) was exceptional too! Super knowledgeable guy

12 September 2026

LOVE mini's - this is our fifth but first electric & very first brand new one. Had been to our local dealership but not engaged, Michael at Vines was lovely but very professional & steered us towards the Aceman which we had previously rejected.

02 September 2026

Joshua was very helpful and offered good service throughout the purchase and delivery process

26 August 2026

Made to feel welcome in the showroom. Good communication and excellent coffee on offer. Oliver Beegan was a great help throughout the buying process.

23 August 2026

Vines Redhill is one of the best dealerships I have been to, great knowledgeable and friendly staff

17 August 2026

the whole experience was easy and straightforward. Josh and the team were friendly, knowledgeable and really took the time to understand and meet my needs without any pressure or unnecessary upselling.

01 November 2026

All good

01 November 2026

Fantastic service. So helpful and detailed everything clearly

01 November 2026

Theresa is the rpitome of great customer service. Friendly, efficient and knowledgeable. We wouldnt go anywhere else

01 November 2026

Friendly welcome from Teresa and efficient service and updates when car was ready

30 October 2026

Exceptional service.

30 October 2026

Great service and friendly, knowledgeable staff

29 October 2026

Efficient

29 October 2026

I was very happy with my MOT and oil service for my MIni Countryman at Vines Redhill on the 16th October .The service team also identifed the cause of a tyre problem which was successfully replaced.

29 October 2026

Always great service at Vines and great to see Theresa still there - such an asset to your team.

28 October 2026

I was made to feel welcome on arrival and the service went smoothly, I was given a detailed health check on the vehicle which was very reassuring.

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26 October 2026

Teresa is great. Always feel looked after with her and know that she will only charge me for the work that needs doing. She is a pleasure to deal with.

26 October 2026

Brilliant service

26 October 2026

Everything was done and other issues discovered sorted. The car was also cleaned which was an added bonus.

25 October 2026

Easy drop off and received a call telling me my car would be ready in 30 mins. As it's a 30 min drive for me to Vines I appreciated the advance call rather than waiting until the service was complete.

25 October 2026

24 October 2026

Always so professional and helpful Always making sure that my mini is in perfect running order

24 October 2026

Quick efficient service

22 October 2026

Theresa is brilliant

20 October 2026

The whole procedure was very efficient. Staff were friendly.

20 October 2026

They were friendly, helpful, communicative, informative and efficient.

19 October 2026

Great friendly service

19 October 2026

Amazing service. Continuous updates. Please t staff.

18 October 2026

Vines are always good Communication before during and after the service is always well handled. Great service as always. All the staff are a credit to Vines

17 October 2026

Great staff and service

16 October 2026

15 October 2026

Had a great service. Booking in was easy the work was done as we had discussed. Car came back clean inside and out. Allowed me to work in the showroom in a semi private space which was great as it saved me time. Overall great service.

14 October 2026

Excellent Service, as always. Teresa is a delightful lady to deal with and is exceedingly efficient. She is a wonderful ambassador for Vines

14 October 2026

Very efficient

14 October 2026

Upon arrival at the dealership and seeing Penelope Taylor i was immediately at ease. Every interaction i'd ever had with her over the many years of mini ownership have been very good and this time was no different.

13 October 2026

Teresa is very friendly and helpful, any concerns i had have been put to rest. I also really appreciate the flexibly with the time as I travel a long way

12 October 2026

I was hoping my car would have had a better clean, the dash top was dusty and the rear parcel shelf had not been vacuumed, none of the usual lovely air freshener either - especially for the price I paid. Otherwise everything else was amazing

12 October 2026

Friendly, efficient and very knowledgeable service receptionist. Excellent at looking after customers and keeping them informed.

12 October 2026

Because communication is excellent, check-in/check-out is an easy and pleasant experience, and I loved the little video that the mechanic made of the underside of my car!

11 October 2026

Pleasant welcome and shown controls of curtesy car. Video received along with commentary showing underside of vehicle. My vehicle was cleaned prior to collection

10 October 2026

excellent service

10 October 2026

The problem was fixed in a timely way a d communication was good.

08 October 2026

Excellent service, Teresa is always very helpful

08 October 2026

Excellent service as always

08 October 2026

Very quick, kept in touch, very easy pick up

07 October 2026

Great service.

06 October 2026

Everything went smoothly with no hiccups.

06 October 2026

Great service as always, pick up and drop off very handy too.

06 October 2026

Teresa is so efficient and friendly - work done quickly and even washed my car

04 October 2026

Convenient to sit & wait for service and MOT which was carried out speedily and professionally.

01 October 2026

Please note you have sent this survey to the wrong phone number. I am not the iwner of this car. Please correct your records.

01 October 2026

Felt welcomed and looked after while I waited for my MOT!

01 October 2026

All the guys we dealt with at Vines Redhill were excellent and a special mention to Michael Morris for his attention and patience, and the follow up call.

30 September 2026

As I've mentioned separately to Penelope, everything was aboslutely fine other than the car wasn't collected till gone 11am, despite us being told it would be collected between 8.30-10.30. A text with ETA woud make all the difference.

28 September 2026

Good to know the car is well looked after.

28 September 2026

Friendly staff - I was kept informed at all times once my car was being worked on. I was offered refreshments if I wanted to stay and kept updated with progress via mobile.

27 September 2026

Excellent customer service

27 September 2026

booking was okay - good communication during service

27 September 2026

Theresa was so helpful when I was experiencing a difficult situation and moved my MOT to earlier in the day to help me out. Really great service.

27 September 2026

The ongoing service you provide is always excellent, miles apart from other dealerships. Teresa is always so welcoming.

27 September 2026

Given a free valet but the jetwasher removed paint fron front grill and side indicator panels

26 September 2026

Everything dealt with acceptionally well

26 September 2026

Harvey was our point of contact and he was great. He made our experience truly pleasant.

26 September 2026

Very helpful, car was booked in quickly, thorough checks were done, every concern I had was fixed and sorted efficiently

25 September 2026

Brought my Mini in for major service and MOT. Everything was done and explained to my satisfaction

25 September 2026

Staff were helpful and informative

23 September 2026

Really easy to book in, Theresa called me before as she wanted to make sure I wasn't expecting a hire car (i wasn't). Great customer service

22 September 2026

As ever friendly and efficient service from Theresa at Vines Redhill

21 September 2026

Friendly service, Teresa was lovely, you kindly gave me a car to get home in and washed the car before it was returned which I was very glad about

21 September 2026

Michael was really friendly, helpful and went above and beyond to ensure the purchase went really well and was a fun and pleasurable experience

20 September 2026

Excellent service kept me updated

20 September 2026

very good it was all excellent

20 September 2026

I have received very good service from Vines all the staff are very helpful and dedicated to providing excellence customer support and care

19 September 2026

Very friendly and efficient service

17 September 2026

The best customer service we have ever experienced anywhere. We were completely taken care of and kept fully informed every step of the way.

15 September 2026

Always professional, Theresa a joy to engage with

14 September 2026

Excellent service from reception (Theresa of course) through to the hire car for the day, the service itself with the video of the vehicle, and finally collection of the vehicle. Very satisfied customer

14 September 2026

The whole process from appointment through to MOT/Servicing went very smoothly. The female staff at the showroom where I waited was so friendly and explained clearly the options I had regarding replacing one of my tyres which had a cut.

13 September 2026

Excellent service from start to finish

13 September 2026

As always, excellent customer service from start to finish from the best dealership :)

13 September 2026

The whole process was made very easy. Everything was explained clearly and Michael was very thorough, always responded to emails and was a pleasure to deal with.

12 September 2026

Kept in touch with progress, fully informed throughout

12 September 2026

On arriving for the service after a difficult journey and having lost my lift home, the lady who served me was extremely understanding and very helpful. She saw that I was in a difficult situation and rearranged my service for a couple of weeks later

10 September 2026

Penelope Taylor was fantastic.

05 September 2026

Great service Ester is great as always

02 September 2026

Very prompt service with polite helpful staff

02 September 2026

They are very professional

02 September 2026

Excellent as always

31 August 2026

Easy check in and kept well informed of the progress

30 August 2026

First class service with friendly people

29 August 2026

Ease of being offered a quick appoiment by service dept . Helpful advice given beorehand by staff and very good service attemding to the issue with my tyre valve.

29 August 2026

Always very happy with the service given by vines

29 August 2026

Job done perfectly as always!

26 August 2026

I was seen very swiftly and my tyre was dealt with that same afternoon.

25 August 2026

Consistently customer focused. Friendly and professional.

24 August 2026

Well organised, friendly, efficient and excellent service.

24 August 2026

Service completed in a timely manner. Action to fix horn done quickly.

24 August 2026

I had expensive repair work carried out but it was well explained to me in detail.

24 August 2026

Excellent experience

23 August 2026

No problems found and kept in the "loop".

23 August 2026

Convenient, efficient and customer friendly.

20 August 2026

Very friendly staff, I think I can say it was a good experience

19 August 2026

All's OK and personal service

19 August 2026

The staff are always super helpful, friendly and go out of the way to accommodate any requests. It's always a nice experience.

18 August 2026

Check-in was easy, Theresa was (as ever) super friendly and lovely and explained everything so well, communication was clear whilst my car was in the garage and it runs smoothly. Absolutely no complaints!

18 August 2026

Excellent service and they cleaned my car for me, much appreciated ??

17 August 2026

Always very helpful

16 August 2026

I can't think of any improvements to suggest.

15 August 2026

Always very professional and friendly

15 August 2026

Welcoming staff at reception.

14 August 2026

Very efficient, lady on reception was very helpful

14 August 2026

Cleaned my car after service

13 August 2026

...

12 August 2026

Fantastic service from start to finish again! I had pick up and delivery service which is a much valued service for me, it makes things much easier for me so from start to finish the whole process was excellent ?? ??

12 August 2026

Good service

08 August 2026

Faultbwas rectified promptly under warranty.

07 August 2026

Friendly and welcoming

FIND Vines of Redhill.

Address

10 - 12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01293 787 380

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10 - 12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 787 380

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map