About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

131 ratings and 104 comments received in the last 90 days.

03 August 2026

Great service from Jamie and Oliver

30 July 2026

Issues placing order due to Mini's tech platform not working.

21 July 2026

Very happy with the service and help I received.

17 July 2026

Very helpful staff. Michael was brilliant at quickly identifying our needs and pointing us to a car that fitted our needs really well, even though we were initially considering a different model - his advice helped us to make a better decision.

15 July 2026

No problems at all

03 July 2026

A pleasure to deal with, this is my sixth new Mini from them.

18 June 2026

Michael Morris was very helpful, knowledgeable and responsive.

18 June 2026

Excellent service and knowledge Very helpful

13 June 2026

Luke had a great attitude, friendly, fun and professional. Had response to all questions. Good handover.

12 June 2026

Very efficient, kept up to date, friendly welcoming and knowledgeable staff. Ollie was great! I was struggling with my decision due to personal reasons and he listened, didnt push me into anything and any thoughts I had, he gave me the information.

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06 June 2026

Our initial contact was good. Then when we booked a test drive it seemed to have been forgotten and everyone seemed quite disinterested until Oliver saved the day.

03 June 2026

Great service at Vines Mini Redhill, lovely team.

30 May 2026

Very good customer service, care and support

30 May 2026

Very happy with Joshua, who was brilliant in all our interactions and a great asset for Mini. The experience could have been better if Mini did not restrict adding options to Motability cars wanted extras and Mini does not want to do business with us

12 August 2026

Fantastic service from start to finish again! I had pick up and delivery service which is a much valued service for me, it makes things much easier for me so from start to finish the whole process was excellent ?? ??

12 August 2026

Good service

08 August 2026

Faultbwas rectified promptly under warranty.

07 August 2026

Friendly and welcoming

06 August 2026

Vines Redhill are always so professional. Check in is easy and the team communicate throughout the service.

06 August 2026

Billy Mitchell was very helpful to set up repair Receptionist was very pleasant and made sure my invoice was accurate Thank you

05 August 2026

You fitted in my repair very quickly.

03 August 2026

The person at the front desk Lewis? Was most helpful and very knowledgeable.

01 August 2026

Friendly, helpful staff. Theresa as always was brilliant booking my service & MOT. She is a credit to the company. The guy collecting and returning my car is always friendly and helpful. Great service.

30 July 2026

Guy at reception was so helpful. The mechanic was very personable and knowledgeable. I'm a delighted customer.

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30 July 2026

brillant service

29 July 2026

I am so impress to courtesy and care that is always given and by all the staff and impressed by the excellent reception staff, who are kind, efficient and informative. Best garage always.

27 July 2026

Theresa - receptionist -super helpful

27 July 2026

Great service and office areas to work from

26 July 2026

Good service, done quicker than stated and very accommodating

25 July 2026

Excellent customer service. Theresa is always understanding and thoughtful and she listens to the customer.

25 July 2026

Teresa was excellent

25 July 2026

Timely completion of work carried out instructed of additional work price and completion all the way through.

23 July 2026

All work completed as instructed and within the agreed time frame. Customer service was on top of service requirements plus good advisory indicators with regard to future requirements.

22 July 2026

Everything went smoothly again from my initial service booking, to checking in, being kept updated on progress during the day and finally my vehicle collection. Faultless service. Thank you Teresa and the team.

21 July 2026

Good customer service.

21 July 2026

Your Receptionist Theresa is wonderful, she is polite, knowledgable and extremely helpful. The chap who did the MOT was also amazing. Great service from start to finish.

20 July 2026

Great service

20 July 2026

Teresa always has a smile, really friendly and welcoming

19 July 2026

Friendly and helpful welcome Service and not completed promptly and informatively Customer desk and WiFi is a godsend!

18 July 2026

I called in without booking an appointment and the tyre fitter was able to sort out the problem the same day. The staff were very friendly and approachable

15 July 2026

Teresa Harris is a pleasure to deal with, she bends over backwards to deliver a professional service. Very rare in these times.

14 July 2026

Great communication and friendly staff.

14 July 2026

Oil not properly checked and needed topping up 70 miles later

12 July 2026

As always the Team at Vines Redhill Mini provided a friendly, professional service.

12 July 2026

Fantastic service

11 July 2026

Teresa was incredible as always! And the outcome from service was exceptional. I did not like much the lack of good customer service with the email from the valuation that I requested. It was dry, not approachable and lacking a bit of extra care.

09 July 2026

Theresa at Redhill is brilliant. Great customer service. Very happy with the entire experience.

09 July 2026

Brilliant service, really efficient from start to finish

08 July 2026

smooth process, good communication and friendly contact

08 July 2026

Friendly staff & very efficient

07 July 2026

Teresa is fab

07 July 2026

Teresa is amazing with keeping me informed about my car

07 July 2026

Knowledgeable friendly and efficient staff

06 July 2026

Good communication and no problems

05 July 2026

Lady I dealt with was very helpful and explained everything

05 July 2026

Helpful, friendly and professional.

05 July 2026

Great service.

04 July 2026

Staff very helpful. MOT done while I waited

03 July 2026

Very efficient, helpful and great communication. I found the video showing underneath my car very interesting and informative.

02 July 2026

Excellent Customer service

01 July 2026

I booked in online, car was picked up and returned in good time and I was kept fully informed of progress. Super smooth and very professional.

01 July 2026

good service

30 June 2026

Luke was professional and gave the correct advice all along the transaction.

30 June 2026

Friendly, quick service, great outcome

30 June 2026

Great communications and exemplary service from Penelope.

29 June 2026

I was well looked after, the work on the car was excellent and communication throughout was great

28 June 2026

We have had a fantastic experience from beginning to end with Vines of Redhill and we could not be happier with our adorable mini cooper s convertible.

28 June 2026

The organisation was 100pc

28 June 2026

It was slick, professional and high quality

28 June 2026

Always great customer service from Theresa at reception, friendly, efficient and helpful. The mechanic fitted my car in early, so I could wait for the service to be done.

28 June 2026

Teresa, the service receptionist makes you feel really welcome.

24 June 2026

Good to see a video of inspection

22 June 2026

Always get a great service, lady that books car in always very helpful. Never feel ripped off.

22 June 2026

Very polite staff and helpful. Theresa was fantastic!

21 June 2026

Teresa on the service desk is simply the best- she's extremely knowledgeable & friendly hence my return to Vines when I live in Tonbridge Kent.

20 June 2026

As usual excellent attention from Teresa. I was concerned abt the clutch and she drove the car in addition to your technician to see for herself whether it needed attention.

20 June 2026

Great service and communication.

19 June 2026

Great service - very friendly

18 June 2026

Gareth did an amazing job. From the first email to when I drove off with my new mini all was simple and smooth

16 June 2026

I am sure that the service was good. But please note that it's my wife's car so that you should be communicating with her, not me. Her (Penny's) email address is pennymaystone@live.co.uk

15 June 2026

We were assisted very well. All concerns were addressed and we were continuosly updated. Service as always was top class. Thanks to ever so helpful Michael and Teresa.

14 June 2026

Excellent service and customer awareness.

14 June 2026

Always prompt on the service

10 June 2026

I received amazing service , they went out of their way to make sure to collect my car when I was unable to drive and returned it looking so lovely and clean ! Teresa was so kind too with keeping me updated with my car !

10 June 2026

The staff are friendly and helpful, always give very good customer service

09 June 2026

Very good

09 June 2026

Staff were excellent and very helpful.

08 June 2026

As always, outstanding customer service and care, from the Mini service desk team and Debbie in the body shop.

07 June 2026

Great service friendly staff

07 June 2026

Excellent and professional service

06 June 2026

All great service and care by Theresa at Vines

06 June 2026

Great service

05 June 2026

Efficient and prompt personal service

05 June 2026

Great service and reassurance

04 June 2026

All good

04 June 2026

Very quick and efficient

01 June 2026

The work was done as agreed. All the staff I met were very good. I liked the video of the findings.

29 May 2026

Everyone is always kind & helpful

29 May 2026

Brilliant customer service

29 May 2026

The process was smooth and the service was 1st class as always (thanks Teresa)

20 May 2026

A relaxed and friendly place to wait and so well looked after by Teresa. We hope that Mini fully appreciate what an asset she is.

20 May 2026

The team, particularly, Teresa on reception. are always friendly, helpful and efficient.

19 May 2026

Great customer service, kept informed, love the video showing me the checks. And when I got it back I could feel the brakes were more responsive and I was confident the mechanics had done a thorough job!! Well done Vines of Redhill

19 May 2026

I always get great service from the Vines Team @ Redhill & you have an excellent member of staff in Theresa Harris !

FIND Vines of Redhill.

Address

10 - 12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01293 787 380

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10 - 12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 787 380

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map