About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

109 ratings and 99 comments received in the last 90 days.

30 May 2026

Very happy with Joshua, who was brilliant in all our interactions and a great asset for Mini. The experience could have been better if Mini did not restrict adding options to Motability cars wanted extras and Mini does not want to do business with us

30 May 2026

Very good customer service, care and support

18 May 2026

Michael ensured everything went smoothly

14 May 2026

Friendly greeting from Luke when we first visited. He gave us space to look around but was there to answer questions. It was a gentle sales technique which suited me.

12 May 2026

Oliver was very helpful from the start and showed us around the cars and helped us consider all options

09 May 2026

Oliver was really knowledgeable and friendly very efficient and responded quickly to any emails

09 May 2026

Everything went very smoothly

07 May 2026

Very professional, aappointments were easy to arrange and time given was patient

04 May 2026

Michael Morris made the experience of getting our new Mini Clubman C Class tremendous and stress free.

03 May 2026

Ollie was really helpful throughout the entire process and talked me through all of the features on the new car

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01 May 2026

Seemed to be a straightforward operation.

01 May 2026

Efficient, friendly and professional service

29 April 2026

Fantastic experience from start to end - very efficient and easy to navigate experience

24 April 2026

Very helpful and polite team

23 April 2026

Staff were really helpful

02 April 2026

Five stars, Luke Day went through the options, wasn't pushy and we got a good deal.

24 March 2026

I have had a great experience from ordering and taking delivery of my MINI at VINES, REDHILL. Oliver BEEGAN from the dealership kept me up to date throughout the build process of the MINI. I didn't feel pressurised in ordering the MINI.

24 March 2026

Oliver was very helpful throughout the process and always responded quickly to any queries I had.

24 March 2026

All staff were great from the first time that I popped into mini to enquire about a new car. They listened and showed sensible options to me.

23 March 2026

Michael Morris was very kind and knowledgable through the entire process.

22 March 2026

Very easy process

21 March 2026

Excellent service from start finish

12 March 2026

Oliver was excellent, patient with me and I never felt rushed

10 March 2026

Excellent customer journey.

10 March 2026

Excellent service from Michael Morris at Vines, and I am very pleased with my Mini. We have used Vines for years and will continue to do so!

10 March 2026

Always excellent service. David was extremely helpful. Theresa is always very helpful and welcoming

09 March 2026

A big thank you to Michael for guiding us through the whole process of buying and trade in especially the IT side that we needed help with. Once again thank Michael and Vines.

06 March 2026

We were very happy with the service we received. Everything was explained in a friendly manner and our questions answered in a respectful way.

29 May 2026

The process was smooth and the service was 1st class as always (thanks Teresa)

29 May 2026

Brilliant customer service

29 May 2026

Everyone is always kind & helpful

20 May 2026

The team, particularly, Teresa on reception. are always friendly, helpful and efficient.

20 May 2026

A relaxed and friendly place to wait and so well looked after by Teresa. We hope that Mini fully appreciate what an asset she is.

19 May 2026

I always get great service from the Vines Team @ Redhill & you have an excellent member of staff in Theresa Harris !

19 May 2026

Great customer service, kept informed, love the video showing me the checks. And when I got it back I could feel the brakes were more responsive and I was confident the mechanics had done a thorough job!! Well done Vines of Redhill

18 May 2026

Great friendly service. Nothing is too much trouble

18 May 2026

Teresa Harris was very professional and helpful.

18 May 2026

Always excellent customer care and communication

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16 May 2026

Extremely happy with the service I received from Luke from start to finish.

14 May 2026

Michael ensured all went as smoothly as possible - many thanks.

13 May 2026

Everything done well and on time.

12 May 2026

Everything was fine except I wasn't offered a home collection service which I would have appreciated and which would have saved me 2 hours driving to and from Vines

11 May 2026

Efficiency

09 May 2026

I have already completed the feedback.

08 May 2026

Always friendly and easy check in and key drop. Communication always very good too.

07 May 2026

Great customer service

05 May 2026

On time as usual and very helpful

04 May 2026

Service was excellent. However price for servicing was ridiculously expensive - changing spark plugs and oil and air filters is not a long job and parts are inexpensive. So all four service items cost over £100 - this makes it too expensive.

04 May 2026

Efficient and helpful

04 May 2026

Excellent customer service. I was just annoyed that I got text messages 5 days after saying I owed money that I haven't paid. I phoned mini who said this was an error and I should not have received they messages as I had previously paid the money

03 May 2026

Everything went smoothly I was informed when my car would possibly be ready and I was contacted when my car was ready for collection

30 April 2026

They have restored my faith in Mini as my previous experience at Vines Gatwick was atrocious

28 April 2026

Easy to book, took notice of everything asked and agent was easy to talk

26 April 2026

Great service, easy to book

22 April 2026

Great service and customer care.

22 April 2026

Booking options, communications and reminders are always good.

21 April 2026

Great service as always. Shout out to Theresa on reception!

21 April 2026

Very satisfied ?? Teresa and the team always helpful, kind and friendly.which has kept me returning to Vines at Redhill for 12 years!

21 April 2026

The usual excellent service from the Mini department, I've never been let down in the many years attending.

19 April 2026

I have full faith in Teresa who is your star employee in my humble opinion. She is reassuring, helpful and a proficient professional. She kept me up dated during the day.

17 April 2026

Very courteous helpful all went smoothly and we were called when more work needed.

16 April 2026

No complaints

14 April 2026

The Sales Assistant was polite and friendly but made a few mistakes, did not always follow up promptly on questions and was difficult to get hold on the telephone. This survey is about Sales not Service as our Mini has not had a service appointment.

13 April 2026

First contact with Vines Mini at Redhill is Teresa you couldn't meet a nicer lady always smiling and happy.

12 April 2026

Theresa very helpful.Good explanatory videdo

12 April 2026

Customer service excellent. Tried to get me an appointment as soon as possible. Quick and efficient service when checking and fixing the fault on the car.

11 April 2026

As always very happy with the staff

09 April 2026

Theresa is an asset to your team. Nothing is ever too much trouble for her and so knowledge and helpful!

08 April 2026

Teresa is such a lovely person to deal with. Always more than happy to help and answer any questions. A real asset!

07 April 2026

As usual very friendly service from Theresa and the team

06 April 2026

My car looked extremely smart. I feel proud to own it! Everything was top notch. Thank you.

06 April 2026

Quick efficient and pleasant

04 April 2026

Good customer service service fitting me in

02 April 2026

Teresa is fantastic!!

01 April 2026

Superb service from start to finish from Teresa

01 April 2026

My car wasn't picked up on the correct day. Although this was an error they managed to rebook me rather quickly for 2 working days after.

27 March 2026

Always first class service

26 March 2026

They were great to fix the issue

23 March 2026

Everything perfectly and clearly communicated

23 March 2026

The car service went very well & the Mini passed its M.O.T. Which I saw online,very Happy!

23 March 2026

Teresa is very friendly. Explains the process.

23 March 2026

It's all down to the level of interest and commitment from Teresa. She really wants to help and that attitude comes across strongly.

22 March 2026

Whole operation was efficient and trouble free. Vines specific "edge" is Teresa Harris - surely one of the best service administrators in the country!

22 March 2026

Can always rely on the good service

21 March 2026

Although the car was apparently booked in as a drop-off, which wasn't what I had wanted, every effort was made to complete the MOT as quickly as possible, which I appreciated. As always the valeting was great.

20 March 2026

Exceptional service

19 March 2026

Theresa was brilliant, she organised everything very efficiently, kept me up to date with progress throughout the day and double checked that I was ok with the price of the wiper blades before proceeding.

18 March 2026

Good service as alway.

17 March 2026

The lady at the desk and Michael are always friendly and informative.

17 March 2026

Teresa very supportive

16 March 2026

Excellent customer service and explanations

15 March 2026

Fantastic Service!

15 March 2026

No problems , car serviced and cleaned, really helpful and friendly people, made to feel welcome , with a special thank you to Theresa and the other lady whose name I dont know, getting me a coffee and helping me with a cab .

14 March 2026

Great friendly and professional service.

10 March 2026

Efficient and friendly. Easy to book

09 March 2026

Polite and friendly welcome,very helpful with ,attention to detail.

09 March 2026

Excellent service

08 March 2026

Luke did a great stuff. He accommodated the car and offer I was looking for. Really nice, quick and reliable service. Well done Luke.

06 March 2026

As always, Teresa was very helpful and I particularly appreciated the accurate estimate of the cost.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vines of Redhill.

Address

10 - 12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01293 787 380

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10 - 12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 787 380

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map