About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

108 ratings and 87 comments received in the last 90 days.

26 February 2026

Many thanks to Oliver Beegan for looking after us so well

25 February 2026

Very helpful and knowledgeable

19 February 2026

Very pleased with the service and help I received from Joshua at Vines during the purchase of my Mini Countryman. Extremely pleasant and professional young man.

04 February 2026

I would have preferred to pay the deposit by credit card

16 January 2026

It was an absolute pleasure working with Ollie Beegan to create my dream car. He was polite, knowledgeable and patient allowing me to consider the options and also explain all the extras. Thank you Ollie!

21 December 2025

Smooth process, good communication generally and car delivered before date originally scheduled which was very beneficial as the previous lease car had been returned and we had a potential six week gap between vehicles

20 December 2025

The Salesman, Luke, was amazing. He made buying the car a pleasure. Extremely knowledgeable, very patient, a truly wonderful person. He helped me so much with all the different ways this new mini drives.

20 December 2025

I've used Vines at Redhill for a number of years, having previously owned BMW 'S before my Mini's. I would recommend this dealership highly.

18 December 2025

The team were awesome & provided excellent service in the transition from the old Mini contract to the new one. Nothing was too much trouble, down to assisting with adding all the new vehicle features to the Mini App.

16 December 2025

Great experience, very happy with how smooth everything went

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01 March 2026

Professional, clearly explained process

01 March 2026

Good as always

01 March 2026

Excellent service as ever

28 February 2026

Great communication and smooth service

26 February 2026

Excellent staff, lovely clean, a few issues getting hired courtesy car sorted out

25 February 2026

Always outstanding customer service from Teresa Harris.

23 February 2026

Great customer services and carried out work to high standard offering visual feedback via the video message, very good

23 February 2026

So helpful and always provide up to date information on servicing, repairs and advice

22 February 2026

Excellent service from Teresa Harris

16 February 2026

Louis on service desk was extremely helpful and pleasure to deal with

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16 February 2026

Teresa advised me fully of the problems with my Mini for it's MOT and allowed me to choose what to do in term so f fixing or selling it. She was very helpful & respectful, even if it was not the news I wanted to hear.

16 February 2026

Friendly professional service

15 February 2026

Brillant from start to finish

15 February 2026

My recent visit to the Mini Service Dept @ Vines, Redhill was the most pleasurable experience as the lady on the desk, Teresa, was 100 percent professional & helpful & I would have no hesitation in recommending anyone to go to Vines.

14 February 2026

Service was completed to plan and rear tailgate handle replaced. When driving off after the service, the car was performing noticeably better. The coffee in the service centre was excellent!

12 February 2026

Smooth process as usual

09 February 2026

The service was great. Unfortunate there is not a pick up drop off service so have to pay for a loan car

08 February 2026

Great service

05 February 2026

The staff were knowledgeable and efficient.

05 February 2026

Teresa set up the service plan when i wanted to start it

03 February 2026

Service centre were brilliant and very efficient.

03 February 2026

Kept informed about service, picked up and dropped back to me -as it's a motability car dropping off/ picking up can be tricky.Mini was returned immaculate inside and out

02 February 2026

Easy to schedule, and Teresa is always a pleasure to deal with. She has everything to hand and ensures all is seamless at dropoff and pickup. Thanks again

02 February 2026

My car service was carried out promptly and thoroughly

26 January 2026

Teresa great. Video great. Efficient service.

26 January 2026

Very easy process, would recommend

26 January 2026

Excellent service and care provided with regular updates. Team went the extra mile

25 January 2026

Always a seamless service - Theresa is so good at her job. I needed specific timings at drop and pickup. Her communication is second to none. I used to have a landrover and the dealership was painful to deal with.

25 January 2026

Clear persice what was happening.

24 January 2026

Teresa's commitment to customers is always spot on, clear communication on time frame and costs.

24 January 2026

Teresa was really helpful and kept me in the loop with all the updates with the car. The work was done promptly and I received the car in great condition.

21 January 2026

Always been very good

21 January 2026

Great communication from Teresa as always

20 January 2026

Theresa was very helpful booking the car in for the service

20 January 2026

Theresa at Vines Redhill was the best customer service lady you could ask for. Friendly, polite and was lovely. She was very knowledgable and nothing was too much! Great customer service. Thank yoh

20 January 2026

The Theresa and the service team at Vines Redhill are always so helpful. They are professional, knowledgeable and friendly.

19 January 2026

Outstanding service

18 January 2026

Perfect service and very friendly staff.

17 January 2026

Problem was diagnosed quickly at minimum expense.

15 January 2026

Absolute pleasure to deal qith

15 January 2026

Great customer service, communication and efficiency. The service video record and detail gives me great confidence and I love the full valet!

14 January 2026

We booked initially online, and I don't remember seeing options for waiting for the car or asking for a lift home etc.

13 January 2026

Helpful as always, work completed as requested.

12 January 2026

Courteous and friendly staff; helpful and reassuring video from workshop, car cleaned before return and I hired an automatic to test drive, having never driven one and the demonstrator was clear and patient and made sure I felt confident to drive

12 January 2026

Completely satisfied. Very friendly customer service staff - Louis is an absolute gem - conscientious and thorough who genuinely listened to my concerns.

12 January 2026

Very helpful and keeps us informed

10 January 2026

First class service and friendly welcome

07 January 2026

Easy to arrange my service, Mini collected and dropped back my car. Thank you for the courtesy clean, my car sparkled. Louis who carried out the service and fitted a dash cam kept me informed throughout.

05 January 2026

Service at Vines is always excellent from when booking appointments right through to the car being handed back.

30 December 2025

Good service. Good correspondence.

30 December 2025

Teresa was lovely - proactive, informative, friendly

29 December 2025

Repair carried out quickly and very satisfied withthe finished work

27 December 2025

Friendly, helpful and nice to deal with.

24 December 2025

The only reason I haven't given 5 stars is because I was unable to stay whilst the MOT was completed meaning I had two 90 minute journeys to drop off and pick up the car I am now aware that I have to book the MOT earlier to avoid this.

23 December 2025

Teresa couldn't have been more helpful and the customer experience was just excellent.

23 December 2025

help has always offered and explained .

21 December 2025

Teresa at the Service centre is fantastic. Friendly, professional and really clear about what has been done and what to do to schedule in work that needs doing in the future. I have never received such good service advice in 30 years of owning cars!

21 December 2025

By my experience

21 December 2025

Exceptional service as usual from start to finish. Teresa is a credit to Vines at Redhill.

20 December 2025

Having used Halfords before I just feel that servicing my Mini with Vines gives more peace of mind. They understand the specific cars better and I feel they are more trustworthy

18 December 2025

Excellent communication from staff at Vines Mini

18 December 2025

Thorough and questions always answered

18 December 2025

I dealt with Teresa Harris and she is an excellent member of the mini team. She explained everything to me in a very personable and professional way. She was also very knowledgeable about cars. I felt that nothing was too much trouble for her.

17 December 2025

Theresa was an absolute star

16 December 2025

Very good

16 December 2025

Teresa was very friendly and helpful

16 December 2025

The tyre was changed and my car valetted beautifully. Very satisfied.

15 December 2025

Easy to book - friendly greeting - kept updated once service completed-

15 December 2025

Lady organising things very friendly and efficient so a big asset to the centre

10 December 2025

Always deal with customers efficiently

10 December 2025

The experience was easy, drop-off and pick-up was straight forward, I was kept up to date with the progress of my MOT and service and Theresa even offered to pick me up if I got stuck in the rain. 5 star service without a doubt!

08 December 2025

Nothing arose to be critical of and costs were reasonable

08 December 2025

Thrilled with everything

08 December 2025

Your team gave friendly, expert advice and solutions

07 December 2025

Teresa Harris was extremely responsive and flexible to my circumstances. Teresa was super helpful and went the extra mile by arranging the car to be dropped off at home on this occasion. Thank you again, Teresa!

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vines of Redhill.

Address

10 - 12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01293 787 380

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10 - 12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 787 380

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map