service
On time, on price.
On time, on price.
Again Daniel was great, friendly, went above and beyond coming in on his day off.
All work done to a good level and within the timescales.
Very helpfully service team, especially Teresa, overall very happy with the car and vines with a stress free service, mot, loan car etc
Excellent. Small hiccup with delivery time but Rosie kept us informed at every stage
Car came back clean and on time
See above. It was particularly good to have the MOT done whilst I waited as otherwise this would have tied up the whole day waiting for a call to tell me that it had been completed.
100% happy with everything! Truly excellent customer care and at a reasonable price!
The customer service was excellent and I felt my car was looked after and treated with car and professionalism.
All was good - could have picked an additional matter
Helpful and friendly.
The team handling my arrival and booking in were very friendly and efficient and the car was ready early.
Service reps I met Sarah and Steve I think, took extra trouble to fulfil what they had promised. And kept me informed.
very
Extremely satisfied, all the staff so very pleasant, helpful and informative.
Sales assistant - Lee Fairchild was thoroughly professional.
As above the mess up with my order was frustrating. However, I cannot fault the service received in branch.
Friendly, competent and efficient sales executive - Daniel
Theresa the service manager contacted me the day before to remind me of the service and to make final arrangements for the collection of my car. She also kept me informed of its progress.
Exemplary service.
Everyone is so welcoming and personable and highly efficient and totally professional.
Top class dealership ...on top of their game
Quick and easy to arrange
My car was seen to properly and I loved looking at the video made
I can't fault the service I receive
Waited whilst MOT was done found the department very friendly
I usually worry and fret when buying a new car. It is a lot of money. Am I doing the right thing ? Could I do a better deal ? Am I going to find that I dont like the car ? But with my mini I knew that this was the right car at the right price.
Felt really looked after and everything well explained
Overall good experience
Everything I asked to be done was and I waited while the work was completed in comfortable surroundings with complimentary coffee and biscuits able to use the WiFi connection.
Everything was smoothly done, the car replacement ready at the right time, information given readily and very little waiting around.
done quickly and effciently
Quick delivery time
As per normal Vines has a good service department and Teresa is an excellant service manager
Xxx
Service was great as usual. Kept to time and very friendly service all the time.
Did exactly what I asked for on the car
Same answers as question one completely satisfied with everything
Customer Service is amazing
Great team that looked after me. Very knowledgeable and enthusiastic about the product. Friendly. Car was very well prepared for collection.
Lovely lady that organised the service both before and on the day is extremely helpful, polite and professional. Recognises you year after year and greets so warmly, a credit to Vines.
Car booked in conveniently with loan car provided and excellent service reception
It was professional, they kept me updated and did not rip me off which is something you are always scared of.
Everything dealt with and promptly processed and Theresa at reception always willing to answer any queries.
The service was amazing.
It was a first class experience.The staff was always very helpful
It came to light that my wobbly drivers side wing mirror was not repaired under warranty even though a few months warranty remained. I couldnt believe it. My husbands BMW faulty rear bumper sensor replacement was replaced under warranty!
From booking the service to picking my car up afterwards the service was excellent
First class service. Receptionist very knowledgeable, professional, friendly and helpful.
Apologies to the very helpful lady on the service desk, but Mini's attitude has left me with a very reduced brand loyalty to Mini and BMW.