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Customer Reviews.

service

5

On time, on price.

15 January 2019

sales

5

Again Daniel was great, friendly, went above and beyond coming in on his day off.

15 January 2019

service

4

All work done to a good level and within the timescales.

15 January 2019

service

5

Very helpfully service team, especially Teresa, overall very happy with the car and vines with a stress free service, mot, loan car etc

09 January 2019

sales

5

Excellent. Small hiccup with delivery time but Rosie kept us informed at every stage

05 January 2019

service

5

Car came back clean and on time

02 January 2019

service

5

See above. It was particularly good to have the MOT done whilst I waited as otherwise this would have tied up the whole day waiting for a call to tell me that it had been completed.

27 December 2018

service

5

100% happy with everything! Truly excellent customer care and at a reasonable price!

27 December 2018

service

5

The customer service was excellent and I felt my car was looked after and treated with car and professionalism.

27 December 2018

service

4.5

All was good - could have picked an additional matter

24 December 2018

sales

4

Helpful and friendly.

22 December 2018

service

5

The team handling my arrival and booking in were very friendly and efficient and the car was ready early.

22 December 2018

service

5

Service reps I met Sarah and Steve I think, took extra trouble to fulfil what they had promised. And kept me informed.

22 December 2018

service

5

very

21 December 2018

sales

5

Extremely satisfied, all the staff so very pleasant, helpful and informative.

20 December 2018

sales

5

Sales assistant - Lee Fairchild was thoroughly professional.

17 December 2018

sales

3.5

As above the mess up with my order was frustrating. However, I cannot fault the service received in branch.

10 December 2018

sales

5

Friendly, competent and efficient sales executive - Daniel

09 December 2018

service

5

Theresa the service manager contacted me the day before to remind me of the service and to make final arrangements for the collection of my car. She also kept me informed of it’s progress.

07 December 2018

service

5

Exemplary service.

06 December 2018

service

5

Everyone is so welcoming and personable and highly efficient and totally professional.

06 December 2018

sales

5

Top class dealership ...on top of their game

04 December 2018

service

4

Quick and easy to arrange

04 December 2018

service

5

My car was seen to properly and I loved looking at the video made

03 December 2018

service

5

I can't fault the service I receive

03 December 2018

service

5

Waited whilst MOT was done found the department very friendly

02 December 2018

sales

5

I usually worry and fret when buying a new car. It is a lot of money. Am I doing the right thing ? Could I do a better deal ? Am I going to find that I don’t like the car ? But with my mini I knew that this was the right car at the right price.

29 November 2018

service

5

Felt really looked after and everything well explained

27 November 2018

service

5

Overall good experience

27 November 2018

service

5

Everything I asked to be done was and I waited while the work was completed in comfortable surroundings with complimentary coffee and biscuits able to use the WiFi connection.

26 November 2018

service

4.5

Everything was smoothly done, the car replacement ready at the right time, information given readily and very little waiting around.

25 November 2018

service

5

done quickly and effciently

22 November 2018

sales

5

Quick delivery time

17 November 2018

service

5

As per normal Vines has a good service department and Teresa is an excellant service manager

15 November 2018

service

5

Xxx

13 November 2018

service

5

Service was great as usual. Kept to time and very friendly service all the time.

13 November 2018

service

5

Did exactly what I asked for on the car

08 November 2018

sales

4

Same answers as question one completely satisfied with everything

08 November 2018

service

5

Customer Service is amazing

08 November 2018

sales

5

Great team that looked after me. Very knowledgeable and enthusiastic about the product. Friendly. Car was very well prepared for collection.

07 November 2018

service

5

Lovely lady that organised the service both before and on the day is extremely helpful, polite and professional. Recognises you year after year and greets so warmly, a credit to Vines.

06 November 2018

service

5

Car booked in conveniently with loan car provided and excellent service reception

02 November 2018

service

5

It was professional, they kept me updated and did not rip me off which is something you are always scared of.

02 November 2018

service

5

Everything dealt with and promptly processed and Theresa at reception always willing to answer any queries.

02 November 2018

service

5

The service was amazing.

31 October 2018

sales

5

It was a first class experience.The staff was always very helpful

30 October 2018

service

3

It came to light that my wobbly drivers side wing mirror was not repaired under warranty even though a few months warranty remained. I couldn’t believe it. My husbands BMW faulty rear bumper sensor replacement was replaced under warranty!

29 October 2018

service

5

From booking the service to picking my car up afterwards the service was excellent

29 October 2018

service

5

First class service. Receptionist very knowledgeable, professional, friendly and helpful.

29 October 2018

service

1

Apologies to the very helpful lady on the service desk, but Mini's attitude has left me with a very reduced brand loyalty to Mini and BMW.