Excellent service was given by the service dept.

It was easy to book in online and the communication was good

Theresa always gives me a warm welcome and ensures that everything is correctly carried out

Highly efficient

Only disappointment, they were unable to advise me what had caused the puncture.

The process was very easy

Theresa made sure car was fixed and kept me informed

Excellent dealership

very satisfied with work done

Work completely on time as agreed

Good communication kept up to date and car came back cleaned

Very satisfied

Despite a technology mix-up eg email confirming wrong time for MOT, the staff (and particularly Teresa) make it a relaxed and un-stressful experience.

Vines alway give fabulous customer service with good feedback through any transaction.

Despite requesting specific number plates the wrong ones were put on the car.

Service completed fine and in good time. MOT needed doing and Mini booked that in for me and completed that too. Car was cleaned, always a good thing!

The mini was ready for collection and cleaned as planned.

Friendly staff who wanted to help and were not too pushy.

Teresa always looks after her clients and phone to keep you undated.

Friendly and prompt service with no problems

Because the staff immediately greet you with a smile and ask if you require any help. Refreshments are offered and you are made to feel welcome.

Very friendly staff, coffee and biscuits, quick and efficient

all the work carried out satisfactorily and the bill remained as indicated in the quote. there may have been a reason for an increase but the original quote was honoured.

Prompt and informative at all times

As above really. Was given a courtesy car while mine was being serviced. Makes life so much easier and it was brand new!!!!

Again Daniel was great, friendly, went above and beyond coming in on his day off.

On time, on price.

All work done to a good level and within the timescales.

Very helpfully service team, especially Teresa, overall very happy with the car and vines with a stress free service, mot, loan car etc

Excellent. Small hiccup with delivery time but Rosie kept us informed at every stage

Car came back clean and on time

The customer service was excellent and I felt my car was looked after and treated with car and professionalism.

See above. It was particularly good to have the MOT done whilst I waited as otherwise this would have tied up the whole day waiting for a call to tell me that it had been completed.

100% happy with everything! Truly excellent customer care and at a reasonable price!

All was good - could have picked an additional matter

Service reps I met Sarah and Steve I think, took extra trouble to fulfil what they had promised. And kept me informed.

The team handling my arrival and booking in were very friendly and efficient and the car was ready early.

Helpful and friendly.

very

Extremely satisfied, all the staff so very pleasant, helpful and informative.

Sales assistant - Lee Fairchild was thoroughly professional.