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Customer Reviews.

service

5

The service staff are excellent and provide great customer service.

04 August 2019

service

5

They are always so friendly and make you feel valued.

04 August 2019

service

5

Always pleasant

02 August 2019

service

5

Everything went very well

01 August 2019

service

5

The service technician was thankfully quick thinking enough to shut my boot & not let the cat ?? out and were kind enough to let me into their workshop to retrieve him. None the worse for wear I might add....so glad the mini hasn't a bigger boot!

31 July 2019

service

5

Theresa always offers excellent customer service.

30 July 2019

service

5

kept up to date with progress & contacted directly for approval of other work required

29 July 2019

service

5

Great job. All were very helpful and friendly.

29 July 2019

service

5

Our sales rep was really nice

29 July 2019

service

2

The rear fog light was showing an error and was supposedly fixed but is now showing the same fault error.

29 July 2019

service

5

Very efficient and friendly staff

28 July 2019

service

4

Faults not fully rectified

26 July 2019

sales

5

Very helpful sales assistant Daniel Holcombe, and other members of the Redhill team.

26 July 2019

service

4

From start to finish very good communication

25 July 2019

service

5

As explained above

21 July 2019

service

5

My problem was resolved quickly and efficiently. Furthermore Teresa researched information to help me with future decisions.

21 July 2019

service

5

Good communication throughout.

21 July 2019

service

5

I had a courtesy car it was completed before they had said

13 July 2019

service

5

Courteous service when booking my car in - follow up call received to remind me the day before Friendly efficient service when car dropped off Theresa is a credit to VINES

13 July 2019

service

4

Theresa goes above and beyond to answer all questions and accommodate any requirements. She is always happy to liaise between customer and workshop. However my car was returned to me partially cleaned externally and not touched internally.

11 July 2019

service

5

The way the whole booking is handled from start to finish On the MINI side. BMW is more corporate and less personal from experience but still good.

09 July 2019

service

5

Loved the citnow video only time I get to see under the car

09 July 2019

sales

5

Lee was helpful but not pushy

06 July 2019

service

5

Car repaired at time agreed & car returned Tidy.

05 July 2019

sales

5

Dan was very helpful, informative, not pushy, could answer any questions and the whole transaction was smooth

05 July 2019

service

5

Communication, time keeping, attentive staff and excellent waiting Lounge.

03 July 2019

service

5

Always pleasant and prompt attention

02 July 2019

service

5

Very satisfied ... and that'll do it for me

24 June 2019

service

5

Easy to organise (I did leave it late in the day to renew the MOT) and Teresa always lets you know what is going on and is able to answer all questions.

21 June 2019

service

5

good overal service dieo of problems nice clean car

20 June 2019

service

4

Generally pleased Little disappointed that the tyre pressures have not been checked as reminded of low pressure advise showed two days after service!

17 June 2019

service

5

Teresa and David gave a first class service to get me back on the road following a puncture, in and out in under 30 mins. Thankyou so much.

17 June 2019

sales

4

Would have been a ten if the car had not been subject to a recall on the day we arranged to collect it

12 June 2019

service

1

My husband took my mini in for a one hour while you wait task that eventually took exactly three hours. We accept that things can go wrong, but no one went to tell him. He had to keep asking and the standard answer was always another 10-15 minutes.

11 June 2019

sales

5

It was a great experience from start to finish from a very good team at Vines ( I wasn't as impressed at BMW over the road when we went there initially)

10 June 2019

service

5

Very helpful in assisting my parents to collect and drop their car back after servicing

10 June 2019

service

5

Friendly Reliable service

10 June 2019

service

5

It was only a MOT and oil change but it all worked out well and car was also cleaned.

09 June 2019

service

5

Theresa is amazing

09 June 2019

service

5

Everything was checked and car was washed

07 June 2019

sales

5

I'm over the moon with my new car, I love it. I was made to feel like the only customer who was being sold a car to, the personal service and care given was fantastic. As a Customer Services Manager it's a service I strive to give my customers.

05 June 2019

service

5

Friendly and efficient

03 June 2019

service

5

There is nothing that I could fault with the service I received from Vines.

31 May 2019

service

5

Excellent

27 May 2019

service

5

Excellent service