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Customer Reviews.

sales

1

Horrible

02 January 2020

service

5

Friendly and helpful

02 January 2020

service

4

The car had been valeted, the exterior was fine, but the interior was only partially done and items in the boot had not been put back into their correct places.

01 January 2020

service

5

Couldn't be more satisfied

28 December 2019

service

5

I opted to stay while my Mini was serviced, during which time I was looked after with friendly conversation and hot coffee.

28 December 2019

service

5

Excellent

24 December 2019

service

4

No major problems experienced.

22 December 2019

service

5

Marvellous dealership, always been delighted with them

22 December 2019

service

5

The problem I had was sorted

21 December 2019

service

5

The service lady - I'm ashamed to say I've forgotten her name - was absolutely first class and so helpful and knowledgeable.

21 December 2019

service

5

All on time, friendly, work done. It's all quite functional and transactional. Teresa should be commended for her customer service. Which is important considering the prices of both vehicles and service work.

17 December 2019

service

5

Service always good

17 December 2019

sales

5

Everything dealt with satisfactorily.

16 December 2019

service

5

Teresa is always very helpful, even when on this occassion she was very busy. she always keeps you informed as to what is happening with your car although in this case it bwas a simple MOT.

16 December 2019

service

5

Maintaining their good service.

12 December 2019

sales

3

There was a lot of difficulty with the extraordinary way you price your cars - even Vines couldn't understand it

10 December 2019

service

5

All great

10 December 2019

sales

2.5

Was told it would be delivered in 7-10 days, with Friday 15th November quoted as collection date. Received phone call on Saturday 9th to say that car was ready to be collected. Car actually delivered to branch on 20th, collected 22nd November.

10 December 2019

service

5

It is a premium class service from first to last

09 December 2019

service

3

Because the gentleman I had to deal when collecting my car was just rude

09 December 2019

service

1

I'm not getting anywhere with having my car repair as allegedly it's not worth repairing and I feel I am being pushed into buying another car.

09 December 2019

service

4

Started on time and did not have to wait too long in the showroom whilst it had it's first service However, I noticed how casual and badly dressed the sales staff were when dealing with potential customers wishing to buy cars. Not a good look!

07 December 2019

service

5

No problems

03 December 2019

service

5

Friendly and efficient.

27 November 2019

service

3

Was satisfied untill the 3 days after I got an email saying my car was due for a service and if I had the service done by the end of Oct I would get a 10% discount.

26 November 2019

service

5

See the above - but the service at Vines was a very different experience with excellent personal service

26 November 2019

service

5

The work was carried out very well

22 November 2019

service

5

quick booking, friendly staff, valeted car at the end. reasonable prices.

19 November 2019

sales

1

Extremely poor advice and staff unwilling to rectify a problem caused by poor advice.

17 November 2019

service

5

Work done as agreed and on time

16 November 2019

service

5

Because of the excellent care and efficient polite manner shown to us by Teresa Harris at Vines of Redhill.

14 November 2019

service

5

Friendly helpful staff and work was done to a high standard

14 November 2019

service

5

I have dealt with Vines over a number of years and have always had excellent service. Very happy.

13 November 2019

service

5

Service was performed in a timely and professional manner while the customer waiting area provides a clean and welcoming environment.

11 November 2019

service

5

Theresa is always great to deal with, efficient and always happy to help.

11 November 2019

service

5

Great family atmosphere where you are made to feel welcome and nothing is too much trouble ! The staff clearly are instrumental in thus and a credit to Vines - especially Teresa

11 November 2019

sales

5

Very professional team, my Mini was ready for me on time with no problems.

10 November 2019

service

5

Theresa is warm, professional and efficient, an asset. We would rather drive to vines Redhill than use vines in crawley

05 November 2019

service

5

As always, excellent service and lovely staff with a genuine welcome - thank you

03 November 2019

service

5

Was satisfied with service provided .

02 November 2019

service

5

Efficient friendly knowledgeable service

02 November 2019

service

5

As usual. The service I received from Vines Mini was excellent. The whole experience from booking to the end of the service was so easy.

01 November 2019

service

5

Because the service was excellent

01 November 2019

service

5

Excellent workmanship

29 October 2019

service

4

Always friendly and helpful - pickup was very slow due to limited staff - courtesy cars are never available

28 October 2019

service

5

As far as I know everything was done that was promised. It was free as it was in my deal when I bought my car. It was ready at the time I requested. Very pleasant lady in reception.

28 October 2019

service

5

Easy booking system. Exchange car offered but not taken on this occasion. Reception staff (Theresa Harris) was lovely. Friendly but very professional and helpful.

26 October 2019

service

4

Because i'm pleased with my service experience.

25 October 2019

service

5

It was perfectly okay

24 October 2019

sales

3

I was told that I could not have run flat tyres, but notice in the manual it talks about run flat tyres. Also, handover was disappointing. I had a trainee-pleasant, but rushed, and too fast for a non tech person!