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Customer Reviews.

service

5

Customers are always valued.

09 October 2019

sales

5

Sadly, the one thing that I wanted (folding mirrors on locking the doors) didn't come with the package I bought - it had been mis-sold to me by an inexperienced member of staff; the team, however, have done all that they can to apologise for this.

08 October 2019

service

4

Teresa was on holiday - so on arrival not clear where to go to book car in. Nowhere to park car on arrival. & service (car in garage) for 9hr! - and then car not cleaned.

08 October 2019

sales

4.5

Handover was done very quickly and my wife was very disappointed that there was no flowers or a bottle of bubbly in the car, something that other dealers have done in the past when we have purchased a new car.

08 October 2019

service

4

Didn't wash my car which I feel for the price this could be included.

08 October 2019

service

5

Quick and very transparent on costs

06 October 2019

service

5

Booked me in quickly kept me updated on progress and got work done very swiftly

01 October 2019

service

5

Always provided a timescale and car is cleaned, which is a real bonus!

01 October 2019

service

5

Staff at Vines were friendly, informative and quick to help where necessary.

30 September 2019

service

5

Everything went smoothly, collected and dropped off car which was fabulous

28 September 2019

service

5

The video of my car was useful and the picking up of my car was early so good

28 September 2019

sales

5

Our Mini sales executive at Vines was superb, nothing left out from start to finish, would highly recommend Kayleigh Haughton at Vines Redhill

24 September 2019

service

5

I was advised of the progress of my car repairs and any request for a call back was always actioned.

23 September 2019

service

5

Teresa Harris, was most courteous and helpful, excellent customer service. My car came out sparling. Also the waiting area in the BMW building was excellent, it reminded me of an airport lounge. Well done

16 September 2019

service

3

Website chat option , not helpful . Couldn't get through to service dept important info

12 September 2019

service

5

The repair was a great job and the customer service excellent.

06 September 2019

service

5

Excellent service

31 August 2019

service

5

Friendly, helpful and reliable

27 August 2019

service

5

Everything ran smoothly

27 August 2019

service

5

As always Teresa Harris makes the excellent service run smoothly with every effort made to satisfy the customer.

26 August 2019

service

5

Good friendly service

26 August 2019

service

4

I think you should check tire pressure on a service.

23 August 2019

service

5

Did exactly what I asked for

21 August 2019

service

3

I often felt pushed to spend money that I didn't want to or plan to. For example, when discussing what to do at the end of my PCP agreement, I was then asked "how much deposit would you like to put down on a new car today"

20 August 2019

service

5

Speedy appointment and no hassle to deal with. Would recommend.

16 August 2019

service

5

All problems were solved and taressa kept us updated throughout.

16 August 2019

sales

5

The service we have received so far has been fantastic. Always friendly and welcoming, a pleasure to do business with.

13 August 2019

service

5

kept me up to date with any additional work that needed carrying out

12 August 2019

service

4

Theresa is superb

11 August 2019

service

4

We were originally using Crawley but they were awful. My husband had an update to the mini entertainment and phone and nav system and it was corrupted, he uses his car for work, he couldn't get a date to fix it for 5 weeks. Redhill have been bette

09 August 2019

sales

5

The vehicle was delivered with minimum hassle.

09 August 2019

service

5

As above

09 August 2019

service

5

They are always so friendly and make you feel valued.

04 August 2019

service

5

The service staff are excellent and provide great customer service.

04 August 2019

service

5

Always pleasant

02 August 2019

service

5

Everything went very well

01 August 2019

service

5

The service technician was thankfully quick thinking enough to shut my boot & not let the cat ?? out and were kind enough to let me into their workshop to retrieve him. None the worse for wear I might add....so glad the mini hasn't a bigger boot!

31 July 2019

service

5

Theresa always offers excellent customer service.

30 July 2019

service

5

Great job. All were very helpful and friendly.

29 July 2019

service

5

kept up to date with progress & contacted directly for approval of other work required

29 July 2019

service

5

Our sales rep was really nice

29 July 2019

service

2

The rear fog light was showing an error and was supposedly fixed but is now showing the same fault error.

29 July 2019

service

5

Very efficient and friendly staff

28 July 2019

sales

5

Very helpful sales assistant Daniel Holcombe, and other members of the Redhill team.

26 July 2019

service

4

Faults not fully rectified

26 July 2019

service

4

From start to finish very good communication

25 July 2019

service

5

My problem was resolved quickly and efficiently. Furthermore Teresa researched information to help me with future decisions.

21 July 2019

service

5

Good communication throughout.

21 July 2019

service

5

As explained above