All went well and the coffee was delicious!

Would have got top marks but our minis computer needs resetting and this has not been done as we would have liked!

Treated well and everything explained.

The car wash area was being resurfaced so it wasn't possible for my car to be washed!

Good all round experience

Poor job of washing the car down

Every stage went smoothly and efficiently. The lady who runs your servicing is a absolutely terrific.

Answered all my questions but £550 for delivery and prep!!!! Come on now, that is extortionate. I can buy something for a pound on ebay and get free delivery, I spent £25500....

As always Teresa Harris gets the job done in a friendly yet professional manner usually exceeding expectations

Better than the others.

The attention has been excellent by all the staff we have dealt with.

Everything I needed to be done was and I didn't mind waiting in comfortable surroundings.

Quoted price for brake fluid change was "About £90" but dealer tried to charge much more - reduced after complaining.

I left car whilst I visited relatives who live in the area. The phone call to say that my car was ready to be collected arrived at lunchtime. I did not have to rush but was told to enjoy my lunch and collect my car when I was ready.

New fog light bulb put in to correct fault however the warning light has already come back on since the MOT on 30.03.19 Also wheel lock nut was left on top of bonnet in gap by windscreen and found 2 days later, luckily not causing any damage.

Excellent

Enthusiastic helpful staff, nice coffee, great product. Good feedback from staff during buying process. Car arrived sooner than expected.

very attentive staff nothing to much trouble

Easy booking in, very easy using the hire car

The servicing of my Mini seemed very thorough and reliable. I waited in the service reception area with complimentary refreshments. The car was cleaned before returning it me.

Teresa! (and I am sure the technicians do a great job too). The extras that I get at Vines - coffee, car clean etc.

I'm sure it doesn't happen often but the follow up to repair the seat took prompting from us. The staff were very polite and helpful but I don't think they should have needed chasing.

All things dealt with professionally,with personal touch

You're made very welcome.

Courteous and helpful staff.

Not fixed issue

Good

Staff happy to help and accommodate where possible

Service was good. Would have liked collection service but that was too long.

Dan the salesman was great & didn't rush me - made it all very easy!

The service team were very helpful

As above, plus, although the car was 4 months out of warranty (we bought it new from you), the cost was part met by Vines. Very fair and appreciated!

Although the issue took longer than expected and more expensive also i was given regular updates and advise from Teresa Harris (Mini Service Advisor)

I know they do a good job.

First time at this location lovely staff

Excellent service was given by the service dept.

Thresa is amazing.

Theresa always gives me a warm welcome and ensures that everything is correctly carried out

It was easy to book in online and the communication was good

Highly efficient

Only disappointment, they were unable to advise me what had caused the puncture.

The process was very easy