Shame I was not able to see the new features on the car before delivery Asel fortunately sent me loads of information by post and video which helped me make my final decision.

As above - Faultless from start to finish. Plenty of information given, plenty of updates and a perfect handover given the situation!

No problems

Great customer service.

Personal experience excellent

I was kept informed at all stages of the process

Great service and friendly welcoming staff.

Easy tracking process, all timelines originally quoted were met.

Great service and professional approval Communication very good Did what they said they would do

End of warranty check carried out promptly. Barney, the BMW rep, was welcoming and efficient; he also recognised me and immediately called me over when I returned to collect my car and offered advice about having one of the wheels refurbished. Thanks

Everything done to time, helpful engaging service team who resolved a problem we were having with out any issues. (Our fault, not the Mini)

Kayleigh at the Mini centre was very professional and kept me updated throughout the process. Although I could not go inside the dealership when I picked the Mini up Kayleigh made sure that I was equipped and confident to take the car home.

I was seen promptly, asked if I would like any refreshments and kept informed of what was going on with my car. It was lovely to drive my car away, beautifully cleaned, and feeling assured that the car was in tip top condition.

Great service from start to finish.

Procedure, service, speed, loan car, etc all easy, straightforward with client waiting area (BMW side) very comfortable and spacious. Preadvised costs etc. The last valet clean was not as good as previously, seemed 'rushed' couple areas missed?

Extremely helpful and outstanding service

Good service. Nice to see the video too.

Everyone I came into contact was very helpful and friendly.

No problem at all

Staff were very friendly and kept me informed

Perfect and efficient service all the time, never had a complaint

Completely satisfied 1st class service.

same as above answer

Handover was affected by COVID

Pleasant ans professional service

Asel was very friendly and helpful. He kept us informed of progress all the time and responded quickly to all questions.

Took care of my car with no delays or issues, did everything I asked and even cleaned my car!

Professional and friendly

Perfect service.

I booked in for a service and MOT and it was carried out as described within the day and the communication when there was a problem was good.

Everyone was very welcoming, Elena especially, she kept me updated and offered me extra services and products that she thought I would benefit from

I experienced excellent service from arrival until departure.

Barny was very good at getting the issue sorted and in good time

Very easy to deal with and extremely accomodating.

Car collected and brought back which saved me having to get to garage and leave vehicle. This would have been a problem due to COVID I wouldn't have been able to stay until work completed and had nobody to collect me

Feel very confident that my car is in good order and safe

I always feel I get a really personal service. Theresa is particularly lovely and helpful.

Theresa is a great member of your team, lovely lady

The staff were friendly and followed all the necessary steps regarding COVID to make us feel safe

Theresa in service dept could not have been more helpful

I was kept up-to-date and always had access to a person to talk for any queries.

Very satisfied. Easy and convenient to book.

Always a pleasure. Easy to drop off and informed on progress etc.

Good service and professional thanks

Super helpful, honest upfront price

Our salesman Asel Tuaima gave an excellent service despite lockdown rules providing a personalised video of the car that we were wanting to buy. He could not have been more helpful and at no time did we feel pressured

The waiting area was really modern and clean! I was offered refreshments whilst I waited for my car to have it's MOT and all the staff were really lovely! I dealt with Teresa and she was really lovely!

It was a lot better than the time I used Vines of Gatwick. Also, staff where nice and friendly.

Excellent service

Teresa at Vines as always goes above and beyond when it comes to customer service. I always receive a polite and courteous welcome and feel comfortable dealing with her.