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Customer Reviews.

sales

5

Shame I was not able to see the new features on the car before delivery Asel fortunately sent me loads of information by post and video which helped me make my final decision.

07 April 2021

sales

5

As above - Faultless from start to finish. Plenty of information given, plenty of updates and a perfect handover given the situation!

06 April 2021

service

5

No problems

05 April 2021

service

4

Great customer service.

05 April 2021

service

4

Personal experience excellent

29 March 2021

sales

5

I was kept informed at all stages of the process

29 March 2021

service

5

Great service and friendly welcoming staff.

29 March 2021

sales

5

Easy tracking process, all timelines originally quoted were met.

28 March 2021

sales

5

Great service and professional approval Communication very good Did what they said they would do

28 March 2021

service

5

End of warranty check carried out promptly. Barney, the BMW rep, was welcoming and efficient; he also recognised me and immediately called me over when I returned to collect my car and offered advice about having one of the wheels refurbished. Thanks

28 March 2021

service

5

Everything done to time, helpful engaging service team who resolved a problem we were having with out any issues. (Our fault, not the Mini)

26 March 2021

sales

5

Kayleigh at the Mini centre was very professional and kept me updated throughout the process. Although I could not go inside the dealership when I picked the Mini up Kayleigh made sure that I was equipped and confident to take the car home.

24 March 2021

service

5

I was seen promptly, asked if I would like any refreshments and kept informed of what was going on with my car. It was lovely to drive my car away, beautifully cleaned, and feeling assured that the car was in tip top condition.

24 March 2021

sales

5

Great service from start to finish.

24 March 2021

service

5

Procedure, service, speed, loan car, etc all easy, straightforward with client waiting area (BMW side) very comfortable and spacious. Preadvised costs etc. The last valet clean was not as good as previously, seemed 'rushed' couple areas missed?

24 March 2021

service

5

Extremely helpful and outstanding service

23 March 2021

service

5

Good service. Nice to see the video too.

22 March 2021

service

5

Everyone I came into contact was very helpful and friendly.

20 March 2021

service

5

No problem at all

19 March 2021

sales

5

Staff were very friendly and kept me informed

16 March 2021

service

5

Perfect and efficient service all the time, never had a complaint

15 March 2021

service

5

Completely satisfied 1st class service.

15 March 2021

service

4

same as above answer

15 March 2021

sales

3.5

Handover was affected by COVID

14 March 2021

service

5

Pleasant ans professional service

13 March 2021

sales

5

Asel was very friendly and helpful. He kept us informed of progress all the time and responded quickly to all questions.

12 March 2021

service

5

Took care of my car with no delays or issues, did everything I asked and even cleaned my car!

12 March 2021

sales

5

Professional and friendly

12 March 2021

service

5

Perfect service.

10 March 2021

service

5

I booked in for a service and MOT and it was carried out as described within the day and the communication when there was a problem was good.

10 March 2021

service

5

Everyone was very welcoming, Elena especially, she kept me updated and offered me extra services and products that she thought I would benefit from

09 March 2021

service

5

I experienced excellent service from arrival until departure.

09 March 2021

service

5

Barny was very good at getting the issue sorted and in good time

08 March 2021

service

5

Very easy to deal with and extremely accomodating.

08 March 2021

service

5

Car collected and brought back which saved me having to get to garage and leave vehicle. This would have been a problem due to COVID I wouldn't have been able to stay until work completed and had nobody to collect me

07 March 2021

service

5

Feel very confident that my car is in good order and safe

07 March 2021

service

5

I always feel I get a really personal service. Theresa is particularly lovely and helpful.

06 March 2021

service

5

Theresa is a great member of your team, lovely lady

04 March 2021

service

5

The staff were friendly and followed all the necessary steps regarding COVID to make us feel safe

03 March 2021

service

5

Theresa in service dept could not have been more helpful

24 February 2021

sales

5

I was kept up-to-date and always had access to a person to talk for any queries.

24 February 2021

service

4

Very satisfied. Easy and convenient to book.

23 February 2021

service

5

Always a pleasure. Easy to drop off and informed on progress etc.

22 February 2021

service

4

Good service and professional thanks

22 February 2021

service

5

Super helpful, honest upfront price

22 February 2021

sales

5

Our salesman Asel Tuaima gave an excellent service despite lockdown rules providing a personalised video of the car that we were wanting to buy. He could not have been more helpful and at no time did we feel pressured

22 February 2021

service

5

The waiting area was really modern and clean! I was offered refreshments whilst I waited for my car to have it's MOT and all the staff were really lovely! I dealt with Teresa and she was really lovely!

19 February 2021

service

5

It was a lot better than the time I used Vines of Gatwick. Also, staff where nice and friendly.

19 February 2021

service

5

Excellent service

17 February 2021

service

5

Teresa at Vines as always goes above and beyond when it comes to customer service. I always receive a polite and courteous welcome and feel comfortable dealing with her.