Friendly and helpful
The car had been valeted, the exterior was fine, but the interior was only partially done and items in the boot had not been put back into their correct places.
Couldn't be more satisfied
I opted to stay while my Mini was serviced, during which time I was looked after with friendly conversation and hot coffee.
No major problems experienced.
Marvellous dealership, always been delighted with them
The problem I had was sorted
The service lady - I'm ashamed to say I've forgotten her name - was absolutely first class and so helpful and knowledgeable.
All on time, friendly, work done. It's all quite functional and transactional. Teresa should be commended for her customer service. Which is important considering the prices of both vehicles and service work.
Service always good
Everything dealt with satisfactorily.
Teresa is always very helpful, even when on this occassion she was very busy. she always keeps you informed as to what is happening with your car although in this case it bwas a simple MOT.
Maintaining their good service.
There was a lot of difficulty with the extraordinary way you price your cars - even Vines couldn't understand it
Was told it would be delivered in 7-10 days, with Friday 15th November quoted as collection date. Received phone call on Saturday 9th to say that car was ready to be collected. Car actually delivered to branch on 20th, collected 22nd November.
It is a premium class service from first to last
Because the gentleman I had to deal when collecting my car was just rude
I'm not getting anywhere with having my car repair as allegedly it's not worth repairing and I feel I am being pushed into buying another car.
Started on time and did not have to wait too long in the showroom whilst it had it's first service However, I noticed how casual and badly dressed the sales staff were when dealing with potential customers wishing to buy cars. Not a good look!
Friendly and efficient.
Was satisfied untill the 3 days after I got an email saying my car was due for a service and if I had the service done by the end of Oct I would get a 10% discount.
See the above - but the service at Vines was a very different experience with excellent personal service
The work was carried out very well
quick booking, friendly staff, valeted car at the end. reasonable prices.
Extremely poor advice and staff unwilling to rectify a problem caused by poor advice.
Work done as agreed and on time
Because of the excellent care and efficient polite manner shown to us by Teresa Harris at Vines of Redhill.
Friendly helpful staff and work was done to a high standard
I have dealt with Vines over a number of years and have always had excellent service. Very happy.
Service was performed in a timely and professional manner while the customer waiting area provides a clean and welcoming environment.
Theresa is always great to deal with, efficient and always happy to help.
Great family atmosphere where you are made to feel welcome and nothing is too much trouble ! The staff clearly are instrumental in thus and a credit to Vines - especially Teresa
Very professional team, my Mini was ready for me on time with no problems.
Theresa is warm, professional and efficient, an asset. We would rather drive to vines Redhill than use vines in crawley
As always, excellent service and lovely staff with a genuine welcome - thank you
Was satisfied with service provided .
Efficient friendly knowledgeable service
As usual. The service I received from Vines Mini was excellent. The whole experience from booking to the end of the service was so easy.
Because the service was excellent
Always friendly and helpful - pickup was very slow due to limited staff - courtesy cars are never available
As far as I know everything was done that was promised. It was free as it was in my deal when I bought my car. It was ready at the time I requested. Very pleasant lady in reception.
Easy booking system. Exchange car offered but not taken on this occasion. Reception staff (Theresa Harris) was lovely. Friendly but very professional and helpful.
Because i'm pleased with my service experience.
It was perfectly okay
I was told that I could not have run flat tyres, but notice in the manual it talks about run flat tyres. Also, handover was disappointing. I had a trainee-pleasant, but rushed, and too fast for a non tech person!