Theresa is warm, professional and efficient, an asset. We would rather drive to vines Redhill than use vines in crawley

As always, excellent service and lovely staff with a genuine welcome - thank you

Was satisfied with service provided .

Efficient friendly knowledgeable service

As usual. The service I received from Vines Mini was excellent. The whole experience from booking to the end of the service was so easy.

Because the service was excellent

Excellent workmanship

Always friendly and helpful - pickup was very slow due to limited staff - courtesy cars are never available

As far as I know everything was done that was promised. It was free as it was in my deal when I bought my car. It was ready at the time I requested. Very pleasant lady in reception.

Easy booking system. Exchange car offered but not taken on this occasion. Reception staff (Theresa Harris) was lovely. Friendly but very professional and helpful.

Because i'm pleased with my service experience.

It was perfectly okay

I was told that I could not have run flat tyres, but notice in the manual it talks about run flat tyres. Also, handover was disappointing. I had a trainee-pleasant, but rushed, and too fast for a non tech person!

Car not cleaned very well.

Very satisfied

Teresa the service manager is always professional and helpful and is a great asset to the company. I never feel concerned or uncomfortable when dealing with her. A truly fantastic employee.

Promp efficient and keep the customer in the loop

the sales person was excellent and went to a lot of trouble to make sure all went well.

Excellent efficient service

Everything is always clear, communication is as I would expect it to be. Car is always returned beautifully valeted too

The staff at Vines, particularly Kayleigh Haughton and Teresa Harris, are very knowledgeable, polite, friendly and go out of their way to help you.

Car was returned with all work carried out as promised.

Customers are always valued.

Sadly, the one thing that I wanted (folding mirrors on locking the doors) didn't come with the package I bought - it had been mis-sold to me by an inexperienced member of staff; the team, however, have done all that they can to apologise for this.

Teresa was on holiday - so on arrival not clear where to go to book car in. Nowhere to park car on arrival. & service (car in garage) for 9hr! - and then car not cleaned.

Didn't wash my car which I feel for the price this could be included.

Handover was done very quickly and my wife was very disappointed that there was no flowers or a bottle of bubbly in the car, something that other dealers have done in the past when we have purchased a new car.

Quick and very transparent on costs

I was phoned to arrange the 1st service & for a recall, being told the service was due. In fact it wasn't until December - the recall was subsumed into the service conversation - better to be completely up front about this. Service fine though.

Booked me in quickly kept me updated on progress and got work done very swiftly

Always provided a timescale and car is cleaned, which is a real bonus!

Staff at Vines were friendly, informative and quick to help where necessary.

The video of my car was useful and the picking up of my car was early so good

Everything went smoothly, collected and dropped off car which was fabulous

Our Mini sales executive at Vines was superb, nothing left out from start to finish, would highly recommend Kayleigh Haughton at Vines Redhill

I was advised of the progress of my car repairs and any request for a call back was always actioned.

Teresa Harris, was most courteous and helpful, excellent customer service. My car came out sparling. Also the waiting area in the BMW building was excellent, it reminded me of an airport lounge. Well done

Website chat option , not helpful . Couldn't get through to service dept important info

The repair was a great job and the customer service excellent.

Excellent service

Friendly, helpful and reliable

Everything ran smoothly

As always Teresa Harris makes the excellent service run smoothly with every effort made to satisfy the customer.

Good friendly service

I think you should check tire pressure on a service.

Did exactly what I asked for

I often felt pushed to spend money that I didn't want to or plan to. For example, when discussing what to do at the end of my PCP agreement, I was then asked "how much deposit would you like to put down on a new car today"

All problems were solved and taressa kept us updated throughout.

Speedy appointment and no hassle to deal with. Would recommend.

The service we have received so far has been fantastic. Always friendly and welcoming, a pleasure to do business with.