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Customer Reviews.

service

5

Theresa is warm, professional and efficient, an asset. We would rather drive to vines Redhill than use vines in crawley

05 November 2019

service

5

As always, excellent service and lovely staff with a genuine welcome - thank you

03 November 2019

service

5

Was satisfied with service provided .

02 November 2019

service

5

Efficient friendly knowledgeable service

02 November 2019

service

5

As usual. The service I received from Vines Mini was excellent. The whole experience from booking to the end of the service was so easy.

01 November 2019

service

5

Because the service was excellent

01 November 2019

service

5

Excellent workmanship

29 October 2019

service

4

Always friendly and helpful - pickup was very slow due to limited staff - courtesy cars are never available

28 October 2019

service

5

As far as I know everything was done that was promised. It was free as it was in my deal when I bought my car. It was ready at the time I requested. Very pleasant lady in reception.

28 October 2019

service

5

Easy booking system. Exchange car offered but not taken on this occasion. Reception staff (Theresa Harris) was lovely. Friendly but very professional and helpful.

26 October 2019

service

4

Because i'm pleased with my service experience.

25 October 2019

service

5

It was perfectly okay

24 October 2019

sales

3

I was told that I could not have run flat tyres, but notice in the manual it talks about run flat tyres. Also, handover was disappointing. I had a trainee-pleasant, but rushed, and too fast for a non tech person!

23 October 2019

service

3

Car not cleaned very well.

22 October 2019

service

4

Very satisfied

20 October 2019

service

5

Teresa the service manager is always professional and helpful and is a great asset to the company. I never feel concerned or uncomfortable when dealing with her. A truly fantastic employee.

20 October 2019

service

5

Promp efficient and keep the customer in the loop

19 October 2019

sales

5

the sales person was excellent and went to a lot of trouble to make sure all went well.

16 October 2019

service

5

Excellent efficient service

15 October 2019

service

5

Everything is always clear, communication is as I would expect it to be. Car is always returned beautifully valeted too

15 October 2019

sales

5

The staff at Vines, particularly Kayleigh Haughton and Teresa Harris, are very knowledgeable, polite, friendly and go out of their way to help you.

14 October 2019

service

5

Car was returned with all work carried out as promised.

13 October 2019

service

5

Customers are always valued.

09 October 2019

sales

5

Sadly, the one thing that I wanted (folding mirrors on locking the doors) didn't come with the package I bought - it had been mis-sold to me by an inexperienced member of staff; the team, however, have done all that they can to apologise for this.

08 October 2019

service

4

Teresa was on holiday - so on arrival not clear where to go to book car in. Nowhere to park car on arrival. & service (car in garage) for 9hr! - and then car not cleaned.

08 October 2019

service

4

Didn't wash my car which I feel for the price this could be included.

08 October 2019

sales

4.5

Handover was done very quickly and my wife was very disappointed that there was no flowers or a bottle of bubbly in the car, something that other dealers have done in the past when we have purchased a new car.

08 October 2019

service

5

Quick and very transparent on costs

06 October 2019

service

4

I was phoned to arrange the 1st service & for a recall, being told the service was due. In fact it wasn't until December - the recall was subsumed into the service conversation - better to be completely up front about this. Service fine though.

06 October 2019

service

5

Booked me in quickly kept me updated on progress and got work done very swiftly

01 October 2019

service

5

Always provided a timescale and car is cleaned, which is a real bonus!

01 October 2019

service

5

Staff at Vines were friendly, informative and quick to help where necessary.

30 September 2019

service

5

The video of my car was useful and the picking up of my car was early so good

28 September 2019

service

5

Everything went smoothly, collected and dropped off car which was fabulous

28 September 2019

sales

5

Our Mini sales executive at Vines was superb, nothing left out from start to finish, would highly recommend Kayleigh Haughton at Vines Redhill

24 September 2019

service

5

I was advised of the progress of my car repairs and any request for a call back was always actioned.

23 September 2019

service

5

Teresa Harris, was most courteous and helpful, excellent customer service. My car came out sparling. Also the waiting area in the BMW building was excellent, it reminded me of an airport lounge. Well done

16 September 2019

service

3

Website chat option , not helpful . Couldn't get through to service dept important info

12 September 2019

service

5

The repair was a great job and the customer service excellent.

06 September 2019

service

5

Excellent service

31 August 2019

service

5

Friendly, helpful and reliable

27 August 2019

service

5

Everything ran smoothly

27 August 2019

service

5

As always Teresa Harris makes the excellent service run smoothly with every effort made to satisfy the customer.

26 August 2019

service

5

Good friendly service

26 August 2019

service

4

I think you should check tire pressure on a service.

23 August 2019

service

5

Did exactly what I asked for

21 August 2019

service

3

I often felt pushed to spend money that I didn't want to or plan to. For example, when discussing what to do at the end of my PCP agreement, I was then asked "how much deposit would you like to put down on a new car today"

20 August 2019

service

5

All problems were solved and taressa kept us updated throughout.

16 August 2019

service

5

Speedy appointment and no hassle to deal with. Would recommend.

16 August 2019

sales

5

The service we have received so far has been fantastic. Always friendly and welcoming, a pleasure to do business with.