The service staff are excellent and provide great customer service.

They are always so friendly and make you feel valued.

Always pleasant

Everything went very well

The service technician was thankfully quick thinking enough to shut my boot & not let the cat ?? out and were kind enough to let me into their workshop to retrieve him. None the worse for wear I might add....so glad the mini hasn't a bigger boot!

Theresa always offers excellent customer service.

kept up to date with progress & contacted directly for approval of other work required

Great job. All were very helpful and friendly.

Our sales rep was really nice

The rear fog light was showing an error and was supposedly fixed but is now showing the same fault error.

Very efficient and friendly staff

Faults not fully rectified

Very helpful sales assistant Daniel Holcombe, and other members of the Redhill team.

From start to finish very good communication

As explained above

My problem was resolved quickly and efficiently. Furthermore Teresa researched information to help me with future decisions.

Good communication throughout.

I had a courtesy car it was completed before they had said

Courteous service when booking my car in - follow up call received to remind me the day before Friendly efficient service when car dropped off Theresa is a credit to VINES

Theresa goes above and beyond to answer all questions and accommodate any requirements. She is always happy to liaise between customer and workshop. However my car was returned to me partially cleaned externally and not touched internally.

The way the whole booking is handled from start to finish On the MINI side. BMW is more corporate and less personal from experience but still good.

Loved the citnow video only time I get to see under the car

Lee was helpful but not pushy

Car repaired at time agreed & car returned Tidy.

Dan was very helpful, informative, not pushy, could answer any questions and the whole transaction was smooth

Communication, time keeping, attentive staff and excellent waiting Lounge.

Always pleasant and prompt attention

Very satisfied ... and that'll do it for me

Easy to organise (I did leave it late in the day to renew the MOT) and Teresa always lets you know what is going on and is able to answer all questions.

good overal service dieo of problems nice clean car

Generally pleased Little disappointed that the tyre pressures have not been checked as reminded of low pressure advise showed two days after service!

Teresa and David gave a first class service to get me back on the road following a puncture, in and out in under 30 mins. Thankyou so much.

Would have been a ten if the car had not been subject to a recall on the day we arranged to collect it

My husband took my mini in for a one hour while you wait task that eventually took exactly three hours. We accept that things can go wrong, but no one went to tell him. He had to keep asking and the standard answer was always another 10-15 minutes.

It was a great experience from start to finish from a very good team at Vines ( I wasn't as impressed at BMW over the road when we went there initially)

Very helpful in assisting my parents to collect and drop their car back after servicing

Friendly Reliable service

It was only a MOT and oil change but it all worked out well and car was also cleaned.

Theresa is amazing

Everything was checked and car was washed

I'm over the moon with my new car, I love it. I was made to feel like the only customer who was being sold a car to, the personal service and care given was fantastic. As a Customer Services Manager it's a service I strive to give my customers.

Friendly and efficient

There is nothing that I could fault with the service I received from Vines.

Excellent

Excellent service