Car done on time, friendly and helpful staff, so completely satisfied
Very helpful particularly when circumstances made collection of the new Mini one auto delayed by a few weeks. A red bow finished the very pleasant experience with all the staff st Vines of Redhill.
Rosie was v efficient and easy to deal with
Scott took the time to take me on a test drive & explain the mechnics of the car at handover. My only criticism is my partner also bought at the same time & I felt the interior spec of my car was overlooked & as a result I am disappointed with this.
As above and always happy to help you out
All went smooth and quickly! Very prompt which is what I like.
Vines of Redhill are an efficient, well run business with a very friendly atmosphere and competent staff. Needless to say, the car was well presented and the hand-over was very professional
Used a hire car whilst my car was being serviced which was useful to have. The process is always smooth and customer service is great.
Service Advisor Teresa was fantastic professional and efficient. I loved the video sent through of my car in the workshop. Timelines for completion excellent.
Get me up to speed with how things were going.
I was not advised that I could book a "waiting" appointment, although the service team did manage to arrange for the service to be done quickly.
Polite handling and everything was done as was explained at the start. Good clean
I have nothing to complain about @
Good meet & greet, nice waiting area with good facilities. Good hand-over after the service & car had been washed and vacuumed
Politely delt with and kept informed
Completed on time, book stamped. General all round helpfulness
Teressa is awesome
An annoying rattle from error end was not solved.
There were no problems or delays and the car was exactly what I ordered.
Theresa in service goes the extra mile, excellent service!
The staff were faultless - very attentive. Great deal. Good follow-up and lots of progress reports. A great buying experience.
Excellent diagnosis and costing forecast.
Friendly staff, easy booking, good job all round
the customer service was very good
Let down by poor quality valet !
Again as above, always very efficient, courteous and go the extra mile.
The service was done on time but when we enquired about the coolant thermostat prior to servicing, our call was not returned. The video sent to me showing problems on my car is so fast you can't see them, therefore is not trustworthy.
All good but one star down as car settings changed & settings not returned after work completed.
Did take two bookings to find any issue which was clearly present. Still not resolved but action agreed for future testing of situation
Customer Service was excellent, & the handover of the car was very comprehensive & helpful.
Whenever I have had to go into Vines for any reason, service, tyres etc., they have been extremely helpful particularly Teresa who works on the mini side. She goes the extra mile and nothing is too much trouble
Friendly people, quick turnaround.
All went to plan & was ready when expected.
It's always spotless and good design. All the staff are extremely helpful without being obsequious. They took time to show me my car when i went to sign documentation. It makes the experience if buying a car special
Service agent said to bring in car at 8 when centre didn't open until 8.30. However staff on site did their best to deal with the situation.
Because I got the deal I wanted. Was treated with respect and courtesy and kept informed throughout the process.
Nice and quick service
Details were fully explained and repeated without a problem, as required.Kept fully up to date on progress from the ordering of the car to actual delivery date, via email and also the sales representative.
I was kept up to date with each step of the process.
I got the car I wanted at the price I could afford and was kept informed every step of the way. I even managed to get my new car a few days earlier than the original delivery date.
Theresa in mini is an assist to your team and is so helpful and accommodating and friendly , she will help you out at all times
No pressure service, polite well informed staff that built the car we wanted, not the one they wanted to sell.
Customer service, good negotiating and fast delivery- what's not to like
Communication top class, kept me posted throughout the entire process
Very good , the video is a nice touch