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Customer Reviews.

service

5

Excellent service

03 December 2017

service

5

Car done on time, friendly and helpful staff, so completely satisfied

01 December 2017

sales

5

Very helpful particularly when circumstances made collection of the new Mini one auto delayed by a few weeks. A red bow finished the very pleasant experience with all the staff st Vines of Redhill.

29 November 2017

sales

5

Rosie was v efficient and easy to deal with

27 November 2017

sales

4

Scott took the time to take me on a test drive & explain the mechnics of the car at handover. My only criticism is my partner also bought at the same time & I felt the interior spec of my car was overlooked & as a result I am disappointed with this.

27 November 2017

service

5

As above and always happy to help you out

24 November 2017

sales

5

All went smooth and quickly! Very prompt which is what I like.

23 November 2017

sales

5

Vines of Redhill are an efficient, well run business with a very friendly atmosphere and competent staff. Needless to say, the car was well presented and the hand-over was very professional

23 November 2017

service

5

Used a hire car whilst my car was being serviced which was useful to have. The process is always smooth and customer service is great.

22 November 2017

service

5

Service Advisor Teresa was fantastic professional and efficient. I loved the video sent through of my car in the workshop. Timelines for completion excellent.

21 November 2017

sales

5

Get me up to speed with how things were going.

18 November 2017

service

3

I was not advised that I could book a "waiting" appointment, although the service team did manage to arrange for the service to be done quickly.

17 November 2017

service

5

Polite handling and everything was done as was explained at the start. Good clean

17 November 2017

service

5

I have nothing to complain about @

17 November 2017

service

5

Good meet & greet, nice waiting area with good facilities. Good hand-over after the service & car had been washed and vacuumed

16 November 2017

service

5

Politely delt with and kept informed

15 November 2017

service

5

Completed on time, book stamped. General all round helpfulness

14 November 2017

service

4

see previous

13 November 2017

service

5

Teressa is awesome

13 November 2017

service

3

An annoying rattle from error end was not solved.

13 November 2017

sales

5

There were no problems or delays and the car was exactly what I ordered.

12 November 2017

service

5

Theresa in service goes the extra mile, excellent service!

10 November 2017

sales

5

The staff were faultless - very attentive. Great deal. Good follow-up and lots of progress reports. A great buying experience.

10 November 2017

service

5

Excellent diagnosis and costing forecast.

10 November 2017

service

5

Friendly staff, easy booking, good job all round

07 November 2017

sales

5

the customer service was very good

02 November 2017

service

3.5

Let down by poor quality valet !

30 October 2017

service

5

Again as above, always very efficient, courteous and go the extra mile.

24 October 2017

service

3

The service was done on time but when we enquired about the coolant thermostat prior to servicing, our call was not returned. The video sent to me showing problems on my car is so fast you can't see them, therefore is not trustworthy.

24 October 2017

service

4

All good but one star down as car settings changed & settings not returned after work completed.

17 October 2017

service

3.5

Did take two bookings to find any issue which was clearly present. Still not resolved but action agreed for future testing of situation

17 October 2017

sales

5

Customer Service was excellent, & the handover of the car was very comprehensive & helpful.

16 October 2017

service

5

Whenever I have had to go into Vines for any reason, service, tyres etc., they have been extremely helpful particularly Teresa who works on the mini side. She goes the extra mile and nothing is too much trouble

16 October 2017

service

5

As above.

12 October 2017

service

5

Friendly people, quick turnaround.

11 October 2017

service

5

All went to plan & was ready when expected.

10 October 2017

sales

5

It's always spotless and good design. All the staff are extremely helpful without being obsequious. They took time to show me my car when i went to sign documentation. It makes the experience if buying a car special

10 October 2017

service

4

Service agent said to bring in car at 8 when centre didn't open until 8.30. However staff on site did their best to deal with the situation.

10 October 2017

sales

5

Because I got the deal I wanted. Was treated with respect and courtesy and kept informed throughout the process.

10 October 2017

service

4

Nice and quick service

10 October 2017

sales

5

Details were fully explained and repeated without a problem, as required.Kept fully up to date on progress from the ordering of the car to actual delivery date, via email and also the sales representative.

10 October 2017

sales

5

I was kept up to date with each step of the process.

10 October 2017

sales

5

I got the car I wanted at the price I could afford and was kept informed every step of the way. I even managed to get my new car a few days earlier than the original delivery date.

08 October 2017

service

5

Theresa in mini is an assist to your team and is so helpful and accommodating and friendly , she will help you out at all times

03 October 2017

service

3

See above

03 October 2017

sales

5

No pressure service, polite well informed staff that built the car we wanted, not the one they wanted to sell.

03 October 2017

sales

5

Customer service, good negotiating and fast delivery- what's not to like

26 September 2017

sales

5

Communication top class, kept me posted throughout the entire process

26 September 2017

sales

5

Very good , the video is a nice touch

26 September 2017

service

5

Problem free

24 September 2017