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Customer Reviews.

service

5

Service was great as usual. Kept to time and very friendly service all the time.

13 November 2018

service

5

Xxx

13 November 2018

sales

4

Same answers as question one completely satisfied with everything

08 November 2018

service

5

Did exactly what I asked for on the car

08 November 2018

service

5

Customer Service is amazing

08 November 2018

sales

5

Great team that looked after me. Very knowledgeable and enthusiastic about the product. Friendly. Car was very well prepared for collection.

07 November 2018

service

5

Lovely lady that organised the service both before and on the day is extremely helpful, polite and professional. Recognises you year after year and greets so warmly, a credit to Vines.

06 November 2018

service

5

It was professional, they kept me updated and did not rip me off which is something you are always scared of.

02 November 2018

service

5

Car booked in conveniently with loan car provided and excellent service reception

02 November 2018

service

5

Everything dealt with and promptly processed and Theresa at reception always willing to answer any queries.

02 November 2018

service

3.5

The service I received was polite and attentive, although I was left at a desk for 20 minutes without explanation.

01 November 2018

service

5

The service was amazing.

31 October 2018

sales

5

It was a first class experience.The staff was always very helpful

30 October 2018

service

3

It came to light that my wobbly drivers side wing mirror was not repaired under warranty even though a few months warranty remained. I couldn’t believe it. My husbands BMW faulty rear bumper sensor replacement was replaced under warranty!

29 October 2018

service

5

From booking the service to picking my car up afterwards the service was excellent

29 October 2018

service

5

First class service. Receptionist very knowledgeable, professional, friendly and helpful.

29 October 2018

service

1

Apologies to the very helpful lady on the service desk, but Mini's attitude has left me with a very reduced brand loyalty to Mini and BMW.

27 October 2018

service

5

Excellent service. Dominic very helpful and exceptionally professional.

26 October 2018

service

4

Good dealer.Sometimes difficult to contact.Inability to get things done quickly

26 October 2018

service

5

No problems

26 October 2018

service

5

Car was done with in the said time frame and I was kept informed through the process

24 October 2018

service

5

Friendly and helpful reception, efficient service and car ready at time I had requested

24 October 2018

sales

5

Really speedy service, loved the updates from the factory.

24 October 2018

service

5

They were able to fit me in at short notice so I was able to continue my journey after I was recovered there due to a puncture. Excellent help over the phone too prior to arriving.

24 October 2018

service

5

Brilliant service

23 October 2018

service

4.5

All explained work, costs, charges etc

22 October 2018

service

5

Teresa H is great. I have a ten year old mini which I don’t want to part with so I want to be able to trust the people to let me know if work needs doing to keep it in the best possible condition.

22 October 2018

service

5

Lady I dealt with delivered some of the best customer service I have experienced anywhere.

20 October 2018

service

5

Explained the reason for recall.

19 October 2018

service

5

Friendly, knowledgeable reception staff, car always ready on time.

12 October 2018

service

5

This is my opinion

10 October 2018

service

4

Great service by reception & booking. Car ready as promised hence score. However, car returned with scuff marks on inside door where your workers shoes scrape door on exit car - NOT GOOD!

10 October 2018

service

4

There was something highlighted in a phone call and not on the video that’s why I’ve put very not completely satisfied.

09 October 2018

service

5

The staff are very friendly and helpful

09 October 2018

sales

5

Everything was very well organised and personal

08 October 2018

service

5

Everything I've already said above really. The current team are particularly good.

08 October 2018

service

5

Starting the moment you walk in to Vines Mini of Redhill your made to feel welcome by everyone. Teresa Harris always finds the time to help in any way possible with nothing being too much trouble.

07 October 2018

service

5

Hopefully they have now discovered the cause of the problem and have permanently put it right.

04 October 2018

sales

5

The staff st Vines Redhill were very personable, helpful and informative but not pushy, I could take my time and be sure I had made the right decisions ??

03 October 2018

service

5

Very helpful

03 October 2018

service

3

When I tried to book it in the receptionist put me on hold and then cut me off so I hung up. She then called back.

03 October 2018

service

5

The service is just outstanding. I had the experience of quite a few dealerships in the UK, ansd Vines Redhill is just far better in any respect. And Teresa, the Mini service lady, does a great job as well!

02 October 2018

service

5

Easy no fuss service completed promptly good feedback on completion

28 September 2018

service

5

As above

27 September 2018

service

5

See reference to Theresa Harris above,every aspect was first class.

27 September 2018

service

5

Because they do everything you want and more

26 September 2018

service

5

Waited for MOT lovely atmosphere to sit, made very welcome by Teresa who even knew my name as I walked through the door. You don’t get that service anywhere else. I hope she receives a bonus!

21 September 2018

service

5

Ease of transaction

18 September 2018

service

5

Always know a great job will be done

14 September 2018

service

5

Efficient, comfortable waiting area.