No pressure service, polite well informed staff that built the car we wanted, not the one they wanted to sell.
Theresa in mini is an assist to your team and is so helpful and accommodating and friendly , she will help you out at all times
Communication top class, kept me posted throughout the entire process
Very good , the video is a nice touch
Customer service, good negotiating and fast delivery- what's not to like
The team at Vines Redhill are excellent, friendly and professional.
All done as required.
I got a lift back home after dropping off my car and it was ready earlier than I expected
Very helpful staff
Didn't get top marks as had to wait over two weeks to book in
See answer in first box
They arranged a discount from £1,500 to £1,100 but that is still a lot of money for a car of this age.
Easy to deal with
Friendly helpful staff who listen to your problems with the car and attempt to fix them
Poor communication. Said work was completed when it was not. Had to pick up and bring back following week. Did not clean on pick up. Dials and some settings changed without being put back to normal. examples are, seat position, steering rack, lights
Took rather a long time to reprogramme 2hrs+ and the air con smell is likely caused by a design flaw (as evidenced in mini USA technical service bulletin) and so in hoping this issue will be fixed otherwise I'll just do it myself next time
As far as I know everything done and came back lovely and clean
The work was all carried out efficiently. The staff are always wonderful to me in every way. 10 out of 10
As Above and very efficient and timely
The sales man Scott White was very helpful & knowledable I felt very at ease & not pressurised at all. He helped me make the decision as to what spec I wanted my car by asking questions & was genuinely making sure I got the best spec for my budget.
Scott was brilliant and kept me updated every step of the way
European number plates put on car having specifically requested plain plates. Had to return to dealer to have plates changed.
Fantastic, dropped my car in the morning, handed keys over, had a text to say my car was going in to the workshop.. when picked up service was brilliant as always